ACCOUNT MANAGEMENT.

• Work with the specialist teams to ensure we are delivering best-in-class work to our clients.
• Assist the growth and specialist teams in project management and planning, ensuring that deadlines are met, and client expectations are managed.
• Work with the specialist teams to produce reports and insights for clients that provide value.
• Maintain and manage digital plans, financials and client reporting – ensuring all data is accurate and inline with client requirements.
• Support Account Directors with resource planning at the end of the month to ensure the right activity is aligned to client strategies and their business objectives.
• Work with the Account Directors and Business Directors to spot new opportunities for upsell growth. 
• Manage the overburn and activity on client accounts to ensure we are remaining profitable.
• Own the monthly reports for clients, ensuring they are of high quality, offer value and provide insights to Found’s activity.
• Lead on quarterly business review and monthly meetings to ensure strategy effectiveness, valuable insights and narrative is communicated to the client.
• Monitor client performance, escalating to specialist teams when we are tracking behind forecasted performance.
• Work with specialist teams to find solutions to roadblocks/client issues with delivery of activity.
• Ensure work against scope of work is delivered as per client roadmap.

• Lead integration and cross team collaboration, ensuring all channels are working harmoniously to achieve client’s business objectives, and that we are operating in the right channels to achieve these.
• Support Account Directors in identifying other services Found can offer to support the client in meeting their business objectives as well as upsell opportunities for current services.

CLIENT RELATIONSHIP.

• Build successful and profitable relationships with all client stakeholders, from mid management to senior contacts.
• Understand the client structure and the various reporting lines to create the right level of relationships with relevant client contacts. 
• Identify red flags/threats to either the relationship or services Found provides to clients, escalating to Business Director/Operations team. 
• Communicate our successes and activity to clients to demonstrate Found’s value.
• Manage client communication, ensuring timely responses are provided with the support of the right Found team members.
• Be the contract owner with clients, ensuring we have commenced proactive communication around contract renewals and scopes of work.
• Act as the client advocate in the agency, ensuring roadmaps/scopes of work are in line with the client’s business objectives and provide value for their business growth.

• 2+ years in Digital Marketing – must have Paid Media and SEO Experience
• Previous client management
• Experience in an agency environment